In 2023, how well businesses are able to take care of their IT infrastructure will be a key indicator for their chances of success.
Now that businesses rely so heavily on information technology – such as computers, software and the internet at the very least; not to mention modern solutions like cloud computing – IT support has become a very important precedent. For example, we spoke to an IT support provider London companies rely on, TechQuarters, and they confirmed to us that more and more organisations are turning to these types of services. Not only are businesses reliant on information technology, but industries and markets are being increasingly shaped by technology and digital channels.
This means that, in 2023, businesses that are failing to modernize their IT strategy risk falling well behind the competition.
What options do businesses in 2023 have for IT support?
When it comes to how a business supports their IT infrastructure, there are really only two viable options: Do it all in-house, or outsource.
In-house – For the majority of the time that IT support has been an essential part of business, it has generally been accepted that doing it in-house is the ‘normal way’. However, this has mainly been due to the fact that information technology has only recently advanced to a point where remote IT support is viable for most businesses.
Outsourcing – Nowadays, the capabilities of the technology that is found in businesses around the world are such that it is no longer a necessity for businesses to rely solely on their own internal IT staff. For instance, the vast majority of businesses can now access the internet, thus opening them up to remote control troubleshooting with IT engineers. TechQuarters, who are a provider of Outsourced IT support London solutions, were also able to confirm that many of their clients do not have their own in-house IT teams, and rely on them solely for support.
Benefits of Modern IT Support for Businesses
Thanks in part to the widescale move toward remote and hybrid working due to the pandemic, there are many more businesses that are operating with modern IT solutions – such as cloud computing – forming the basis of their IT infrastructure. This means that many more businesses are now able to reap the benefits of modern IT support practices – which includes options for remote IT support. Below is a brief look at some of these benefits.
More Flexible Access to Support
With IT support being so important, businesses will be happy to know that modern IT support is much more flexible in terms of access. For example, the IT support Central London businesses, and other businesses in the centre of London, now receive may be accessed from anywhere and at any time – this is because the remote nature of the support means businesses can work with engineers from different time zones.
Better Response Times = Quicker & Better Resolutions
An important advantage of receiving modern IT support from a professional provider is that these companies have more time and resources, which allows them to maintain better response times for their clients. In other words, when a business logs a case with their provider, on average they will be connected with an IT professional in less time than if they were relying on an in-house IT team (it is widely understood that the average internal IT team is overworked.) Not only does quicker response times lead to quicker resolutions, but it means there is more time available for an engineer to work on the best possible solution.
Getting the Right Skills Every Time
Professional IT support providers invest a great amount of time and money in hiring and training their staff, meaning they generally have a much wider and more diverse skillset available than many smaller in-house IT teams. Having these larger skillset at their disposal means that businesses can rest assured that when they have an IT issue, they will be connected with the right talent.