With the ever-changing client demands and advancement of technology, restaurant owners are opting for tools that automate the operations of restaurants. Using the right technologies has become a necessity for the modern restaurant owners. Restaurant automation is one such tool that helps you automate your restaurant operations. It helps optimize your restaurant operations, is highly cost-effective, and speeds up various processes. Automating a restaurant is vital in the current time. It is mainly because people are in a hurry today and they don’t want to wait to book their table, pay bills, or place order. So, automating your restaurant will make it smarter and increase client satisfaction.
An automated restaurant system refers to applications and software that helps restaurant managers and owners with automating workforce scheduling and management, repetitive tasks, inventory control and tracking, payroll, and number of orders. It focuses mainly on the time-consuming and boring aspects of running a restaurant so that employees and managers can invest their precious time on their client.
How Restaurants Use Automation to Optimize Operations?
Now we know that restaurant automation can help make your business run more efficiently and save lots of money. So, let us find out how restaurants use automation to optimize their operations:
1. Online Ordering
A restaurant’s operations begin with orders. With the online ordering feature, most people place home delivery orders using a website or app. This feature lets people order their preferred food from anywhere and assures that the orders are placed quickly. Clients can select between delivery and pickup as per their convenience.
2. Automatic Billing
Restaurant automation has drastically enhanced the billing operations. Once a client finishes dining, an automatic bill is generated through the POS. The POS generates this bill as pert the Kitchen’s Order Ticket. This reduces mixing up of invoices and orders. With automatic billing, you can rest assured to get enhanced customer services without any delays. Most POS support the bill splitting functionality as well, which make it simpler for the customers to pay.
Reservation is one of the easiest ways restaurants can enhance their processes using automation. An average host will spend many hours daily taking phone calls, handling the reservation books, and confirming reservations. But, the process can now be automated using the various reservation apps. Online reservation tools allow customers to book their preferred tables in advance at the restaurant. Customers can see the availability of tables in real-time, confirm a reservation through automated messaging, and input any important information or special request about their party.
4. Online Payments
With online payments, both restaurant owners and customers feel at ease. These days, whether it is bill generation or payment, everything can be done through e-wallets, mobile phones, GPay, and more. This speeds up the whole bill settlement process by automating the restaurant’s working and increasing client delight.
5. Inventory Management
One of the major pain points when it comes to the restaurant industry is food waste. Restaurants lose billions every year due to industry waste. However, with the new technology, restaurants can manage their inventories in a better way. Automation can predict potential orders based on their past orders. This will help them cut the waste down and increase their bottom line.
6. Capacity Management
Handling capacity is a vital part of any restaurant to keep their guests happy along with is operations running smoothly. If a restaurant is overbooked, its wait time will increase, guests will be lesser happy, and staff will be stressed. Whereas an under-booked restaurant will make us miss your potential revenues. This is where an automated software can help restaurants handle their capacity better in real-time. This will help you create a flawless guest experience.
7. Loyalty Programs
Loyal clients spend more and also refer their friends and family. Hence, running loyalty programs can attract more guests and retain them too. But, unlike the old card systems that used to collect points with every payment, now restaurants run online loyalty programs that have the database of every client. When a guest places an order, points automatically gets added in his profile. Restaurants can even customize loyalty programs for clients depending on their food ordering history and habits to make them come back.
Analytics is another vital aspect of operating and managing your restaurant. All the transactions and sales data should be recorded and reported along with being reviewed regularly. So, reports should be evaluated to formulated potential strategies and predict trends. Analysis of customer data can assist restaurants to turn up with tailored offers and deals to attract more clients. Analytics tools create reports depending on clients ordering habits and he restaurateurs use it to offer discounts and deals.
9. Feedback Management
For many years, restaurateurs have been getting customer feedback through a feedback form that had to be completed manually. Moreover, it is still used by many restaurants. But, filling it manually can be boring for many customers. This is where a customer feedback management app is helpful. It asks particular feedback from guests based on their ordered food and guest experience, which is quite quick and simple.
10. Customer Relationship Management (CRM)
CRM is a vital tool to handle the database of your clients. It helps you boost client engagement via personalized SMS and email campaigns. Installing cloud POS software offers various CRM features where all your client data is stored automatically.
We, at iQlance, have all-in-one services and solutions for restaurants. Our mobile app development Toronto services are second to none. Being a top mobile app development company Canada, we can develop a mobile app customized as per your needs for your restaurant. From the first impression to the final transaction, our apps can help you control your whole restaurant automatedly.